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CW San Diego
3952-H Clairemont Mesa Blvd.
San Diego, CA 92117 USA
Email: cwsandiego@cwsandiego.com
Blog: CWSDblog

Phone: +1-858-581-9191
Fax: +1-858-581-9128

Store Hours
Monday - Friday 9am-6pm
Sat & Sun 10am-5pm
Holiday Hours
We are closed for the following holidays:
  • New Year's Day
  • Easter
  • July 4th
  • Thanksgiving Day
  • (Christmas Eve 9am-2pm)
  • Christmas Day

    • Watch our blog for any changes to our hours
    We specialize in refilling and remanufacturing ink and laser printer cartridges, saving our customers money and helping to save our local environment. We also carry an assortment of fax film rolls and micr toner cartridges for printing checks.

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    Administrivia

    Solving hardware issues with software (drivers)

    Posted in: Printers, blog by CW on 16 April 2010

    2008 nme - 024 - chuck trying to install lexma...
    Image by bpende via Flickr

    One practice we frequently employed on help desks was to insist that the caller first go and download and install the latest driver for their hardware before we attempted to troubleshoot their issue.

    This wasn’t done to get them off the phone. It was a valid attempt to solve their issue.

    The disk that comes with your printer was most likely created months before your printer was packaged and sent to the retail store where you bought it. By the time you go to install the drivers on the disk into your computer they could be over a year old. During that year other owners reported issues they had to the printer manufacturer, the manufacturer’s engineers re-wrote the drivers to correct those problems, and the manufacturer made these updated drivers available on their website. Windows 7′s recent release will also have caused new drivers to be written in order for your printer to work with this new operating system.

    This is why we recommend that when you encounter odd behavior or other issues with your printer, before you do anything else in an attempt to fix those issues, go to the manufacturer’s website, look for the Support section and download and install the latest drivers for your printer and operating system. That alone may very well solve your problems.

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    1. Tweets that mention Solving hardware issues with software (drivers) | CW San Diego -- Topsy.com

      [...] This post was mentioned on Twitter by CW San Diego. CW San Diego said: Solving hardware issues with software (drivers)…http://cwsandiego.com/2010/04/16/solving-hardware-issues-with-software-drivers/ [...]

      Pingback by Tweets that mention Solving hardware issues with software (drivers) | CW San Diego -- Topsy.com on 27 April 2010 at 8:17 pm

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